For companies who export construction goods to Ireland, reliability and speed are critical — especially when goods are moving on their own transport. Even small delays at port can disrupt production schedules, customer commitments and cash flow. This case study highlights how Freightlink’s hands‑on support helped Kelly Tanks Ltd overcome a potentially costly issue and keep their shipment on track.

The Challenge

Kelly Tanks Ltd, a leading provider of innovative solutions for concrete washout and water treatment in the construction industry, regularly exports goods from the UK to Ireland using their own vehicles, managing ferry crossings as part of a tightly managed logistics operation. While booking ferry capacity itself wasn’t the issue, complications arose with a third‑party supplier responsible for producing the required customs paperwork.

The process quickly became problematic. Documentation was repeatedly duplicated, the system reset multiple times, and progress stalled. With sailing time approaching, there was a real risk the shipment would be delayed — impacting delivery times and creating knock‑on effects further down the supply chain.

Faced with uncertainty, Kelly prepared to postpone the ferry crossing, assuming the issue wouldn’t be resolved in time.

The Freightlink Solution

Freightlink had originally been selected after appearing prominently in Google search results, and while the booking was initially made online, this situation highlighted something far more valuable than price comparison or availability: access to knowledgeable people who understand how ports actually operate.

When Kelly contacted Freightlink to postpone the sailing, she was put through to customer service team member Bogdan, who immediately provided a solution to the problem. Within minutes, he helped untangle the duplicated documentation problem.

Not only was the immediate issue fixed quickly, but Bogdan provided a clear backup plan in case further complications arose. One way or another, their goods would move.

Thanks to this fast, practical intervention, the booking proceeded as planned, avoiding disruption and delay.

In Summary...

• Shipment completed without delay
• Time‑critical issue resolved in minutes
• Reduced operational stress
• Increased confidence in freight ferry booking support

For companies operating under tight schedules, knowing there’s a responsive support team at the end of the phone can make all the difference.

“Definitely call Freightlink. They have the solutions to hand and are very willing to help.”

Kelly Bryant, Kelly Tanks Ltd

Providing Support Beyond the Booking

This experience highlights Freightlink’s approach to supporting companies, combining flexible travel options with real‑world expertise and personal service. When unexpected issues arise, having a knowledgeable team ready to step in can keep supply chains moving and customers satisfied.